Process Management Instead of Operations Management

摘要

In this article a challenge is provided to the operations management community to broaden our perspective from the traditional, functional one to the cross-functional (interdisciplinary) view of process management. At the same time, the challenge is to de-emphasize mathematical optimization and instead seek improvements through better representations of problems or situations of real interest to management. I believe that adoption of these suggestions will enhance the opportunities and reputation of our research and educational activities.