Cooperation and stress: Exploring the differential impact of job satisfaction, communication and culture

摘要

Purpose - The purpose of the case study was to examine the varying impact of job-level and organization-level characteristics on team-level cooperation and feelings of stress. In attempting to highlight the relevance of sub-cultures, it compares these relationships across two departments in an Information and Communication Technology (ICT) company operating in Australia. Design/methodology/approach - Uses survey data from a medium size company in the ICT industry operating in Australia. There were 397 respondents to the survey. Findings - Statistical analyses show that job satisfaction and positive communication with managers are strong predictors of feelings of stress and perceived cooperation. Further scrutiny of the data at sub-unit levels, clearly suggests that the cultural variant is a strong mediator of these relationships. Originality/value - Adds to the evidence that the social and organizational aspects of the workplace are potential explanatory variables in finding lasting cures for workplace stress.