Aligning drivers, contractual governance, and relationship management of IT-outsourcing initiatives

摘要

Research has investigated information technology (IT) outsourcing from various angles and established a sound knowledge base regarding drivers, management, and success factors of IToutsourcing initiatives. In this study, we focus on the alignment between outsourcing drivers and goals, on the one hand, and contractual and managerial aspects on the other. We develop a conceptual model of IT-outsourcing alignment to analyze a single, in-depth case of IT outsourcing in a large Nordic company. Our study extends the existing literature on IT outsourcing by highlighting the need for achieving a fit among drivers, contractual, and managerial factors of IT-outsourcing initiatives.