Organizational citizenship behaviors in American and Portuguese public schools: Measuring the construct across cultures

摘要

Purpose – Organizational citizenship behaviors (OCB) have been studied in both private and public sector organizations in countries around the globe. The purpose of this study is to compare the perceptions of the OCB construct between American and Portuguese public secondary school teachers and test an operational measure of the construct for schools across the two cultures. Design/methodology/approach – Teachers' perceptions of the OCB in their schools were measured using the Organizational Citizenship Behavior Scale. This operational measure, developed in the USA, was translated for use with Portuguese teachers. Data from samples of US and Portuguese secondary schools were compared. Principal axis factor analyses, reliability coefficients, and other descriptive data were used to verify the factor structures, number of factors, and reliability of the measure across these two cultures. Findings – Both versions of the OCB Scale (American and Portuguese) were reliable and stable; they worked well for both high schools and middle schools in Portugal and in the USA. One factor of organizational citizenship emerged. The operational measure used to measure OCB in public schools in this study is reliable and stable, despite cultural differences. Practical implications – OCB are important because they influence organizational effectiveness. Despite cultural variations, and dramatic historical differences in their public education systems, this operational measure of OCB was effective. It provides researchers and practitioners a reliable and valid measure to assess the OCB of school organizations. Originality/value – This was the first attempt to determine the integrity of an operational measure of OCB across cultures. The construct has been studied in schools in different countries using different operational measures, which blurred the definition of the construct and made it difficult to study and compare to other variables of effectiveness.