ACI Update

摘要

Airports Council International (ACI) has announced the key findings of a new research paper, to be released later this year, analysing the influence of customer service quality on airports' non-aeronautical revenue. 'ACI's Airport Service Quality research and analysis suggests that, for most airports, prioritising customer service results in the greatest positive impact on non-aeronautical revenue - it can potentially deliver an even greater return on investment than can be achieved through traffic increases or expansion of commercial space', says Angela Gittens, Director General, ACI World.