BODY LANGUAGE ON THE CUSTOMER'S DOORSTEP

摘要

The new President Frank Daly received a warm welcome as he introduced the speaker for the first event of his Presidential Year. Clayton Aingera behaviour change specialist from Sareos Limited, delivered a presentation and some clever insights and techniques for when coming face to face with customers. Clayton reminded the audience why there is a need for better customer care moving forward as he talked about the new SIM (service incentive mechanism) DG driver which is a major concern for all Water Companies. The audience then shared experiences of good and bad customer service considering how body language changes depending on the situation. Clayton explained that by looking at this it is possible to raise one's sensory acuity in real situations.