Assessing the quality of information technology infrastructure services

Policani Freitas Andre Luis; Pessanha Monteiro Gustavo Antonio; Costa Helder Gomes

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Assessing the quality of information technology infrastructure services

机译：评估信息技术基础设施服务的质量

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摘要

Purpose - Despite existing advances in information technology infrastructure services (ITISs), there remains no consensus in the literature regarding what dimensions or criteria are best suited for the measurement of their quality. The purpose of this paper is to fill this gap, proposing a methodological approach to measuring the quality of ITISs, as perceived by users.

机译：目的-尽管信息技术基础设施服务（ITIS）已有进步，但在文献中仍未就最适合衡量其质量的维度或标准达成共识。本文的目的是填补这一空白，提出一种方法方法来衡量用户认为的ITIS的质量。

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来源
《Industrial management & data systems》 |2018年第9期|1821-1836|共16页
作者
Policani Freitas Andre Luis; Pessanha Monteiro Gustavo Antonio; Costa Helder Gomes;
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作者单位

Univ Estadual Norte Fluminense, Prod Engn Lab, Campos Dos Goytacazes, Brazil;

Univ Fed Fluminense, Dept Informat Technol, Campos Dos Goytacazes, Brazil;

Univ Fed Fluminense, Prod Engn Dept, Niteroi, RJ, Brazil;

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原文格式 PDF
正文语种 eng
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关键词
Decision making; Information management; User participation; IT services; IT performance; Services operation and management;

机译：决策;信息管理;用户参与;IT服务;IT绩效;服务运营与管理;

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Assessing the quality of information technology infrastructure services

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