A Descriptive Analysis of Nursing Satisfaction: First-Time Versus Non-First-Time Medical-Surgical Patients

摘要

Patient assessment of satisfaction is very important in achieving high patient-retention rates in a highly competitive environment (Bendall-Lyon & Powers, 20042. Bendall-Lyon , D. , and Powers , T. L. ( 2004 ). The impact of structure and process attributes on satisfaction and behavioral intentions . Journal of Services Marketing , 18 ( 2 ), 114 - 121 .[CrossRef]View all references). This study's purpose was to analyze the perception of nursing satisfaction with first-time versus non-first-time medical-surgical patients. The study involved a patient satisfaction questionnaire sent to 2,265 discharged inpatients in a 537-bed teaching hospital in northeastern Ohio. Group means and standard deviations indicate no difference between first-time and non-first-time admits in nursing care satisfaction; therefore, it's difficult to conclude why patients' assessments were so similar. Quite possibly, all patients recognize the hard work and efforts of registered nurses.View full textDownload full textKEYWORDSnursing satisfaction, patient satisfaction, first-time experiencesRelated var addthis_config = { ui_cobrand: "Taylor & Francis Online", services_compact: "citeulike,netvibes,twitter,technorati,delicious,linkedin,facebook,stumbleupon,digg,google,more", pubid: "ra-4dff56cd6bb1830b" }; Add to shortlist Link Permalink http://dx.doi.org/10.1080/07359683.2012.732851