Patient Satisfaction with Nursing Care: A Descriptive Study Using Interaction Model of Client Health Behavior

摘要

Patient satisfaction has been viewed as a valid outcome measure of a healthcare delivery system. Satisfaction evaluations reflect the expectations from the patients’ point of view and compare with the realities of the care received. Hence, the purpose of this study was to assess patients’ satisfaction with nursing care using Patient Satisfaction with Nursing Care Scale (PSNCS) which was developed based on Cox’s Interaction Model of Client Health Behavior. A convenience sampling was used in recruiting the sample of this study (n=100) . The findings of this revealed that the patients rated their satisfaction of nursing care as being at moderate level of satisfaction. The majority of the patients were highly satisfied with the affective support showed by nurses which comprise of ‘respect’, ‘smile’ and ‘caring’. However, the patients were least satisfied with the aspect on ‘decisional control’ given to them such as ‘making own decision towards care’ and ‘family involvement with care’. There were no significant differences of patients’ satisfaction between age, gender and marital status. Interestingly, this study found a significant difference of patients’ satisfaction and ethnicity. Hence, determining the level of patient satisfaction and the contributing factors can assist nurses in improving nursing care.