Service culture

摘要

Local authorities are adopting forward-looking design guidelines as they attempt to improve the delivery of frontline services to their customers. Local government is... oh, come on, wake up, we haven't even started yet. In fact, the news is that there's some very exciting design work going on in this sector, and a great deal more in the pipeline. Lessons have been learned from forward-looking areas such as retail banking when it comes to delivering frontline services to customers. Goodbye to ancient, curling floor tiles, institutional green walls, peeling posters and even glass security 'bandit' screens that prevent you from leaping over the counter and really explaining why you shouldn't have to pay that parking fine.