Telstra gets into consumer tech maintenance

摘要

Telstra has launched Telstra Plus Premium Support ? a service to help consumers configure and repair their computers, networks and peripherals either remotely or by in-home visits.Telstra says it has been trialling the service for three months and press reports from early September, when the trial was launched, said that Telstra was hiring or allocating 100 technicians to support the service.rnA Telstra spokeswoman told Exchange "Telstra Plus has a workforce of approximately 100 comprising a mixture of technical field staff and call centre support staff. In areas outside the reach of our field workforce, for example outside major capital cities and major regional centres, we will use a third party supplier to deliver in-home services."