Big rise in consumer mobile phone complaints, but telco service now improving

摘要

Australian consumers made nearly 200,000 formal complaints about telecommunications services last year. The number was down a little on the previous year, but the number of complaints about mobile carriers showed a sharp increase. In the 2011-12 financial year the Telecommunications Industry Ombudsman (TIO) received 193,702 consumer complaints, or over 500 a day. This was a small decrease (2%) on the previous year, according to the TIO's annual report, released today. But complaints about mobile phones increased by 9%, from 112,376 to 122,834.