Should You Invest in Employee Assessments?

摘要

If nearly a quarter of your staff was underperforming, what impact would that have on your bottom line? Could poor performance be exposing your company to other risks? According to our research, on average, 23 percent of employees do not understand at least one crucial aspect of their job. This has massive implications across an organization, including decreased productivity, health and safety breaches, and ultimately loss of business. The implications of these risks are perhaps most keenly felt in the utility industry, where health and safety regulations are paramount. Employees make mistakes because they actually misunderstand their roles and responsibilities, incorrectly applying what they think they know and need to do to get the job done right. Consider a finance manager who does not understand the products he or she is selling, an EMT not mastering emergency medical procedures, or a sales manager incorrectly explaining the terms of a service agreement to a key customer. Companies need to know who these employees are and where the risks exist.