The Information Supply Chain: Achieving Business Objectives by Enhancing Critical Business Processes

摘要

It had been a difficult meeting. The CFO wanted to know why this issue hadn't been addressed earlier - when the consequences might have been less painful. After all, the four-day delay in getting this set of internal management reports out to divisional leadership had already cost the organization $3 million. The controller's answer was frank. "We simply didn't understand the scope of the problem early enough in the process," he explained. That was true, but there was more.