The Impact of Emotional Intelligence on Improving Team-working: The Case of Public Sector (National Centre for Public Administration and Local Government - N.C.P.A.L.G.)

摘要

The purpose of the paper is to examine two dimensions of Emotional Intelligence (E.I.), awareness and management of emotions, among the public sector's working groups and specifically in National Centre for Public Administration and Local Government (N.C.P.A.L.G.) and their impact on improving the way they work. The participants in a convenience sample are the employees of N.C.P.A.L.G. The E.I. proved to be an important factor in achieving the organization's goals, cooperation and level of trust between team members. It wasn’t found a correlation between the two dimensions E.I. the punctual and accurate implementation of tasks. The concept of E.I. can be incorporated into certain activities of Human Resource Management as recruitment and working groups’ composition. Furthermore, educational programs aimed at improving E.I. could be designed and implemented in order public administration to be efficient. N.C.P.A.L.G. is the national strategic agent for the development of the Human Resources of the Public Administration and Local Government and delivers specialized officers of rapid promotion. Its mission is to improve the efficiency of public sector services and it was considered the appropriate organization to conduct the survey both in terms of work organization and due to the institutionally strong N.C.P.A.L.G's position in promoting and implementing changes.