Mastering fourth industrial revolution through innovative personnel management – A study analysis on how game-based approaches affect competence development

摘要

Industry 4.0 is characterized to a large extent by the use of CPS, in which objects can network with one another and with higher-level information and communication technologies such as the Internet, and thus organize and optimize themselves independently and in real time. Logistics is regarded as an extremely predestined field of application and is therefore particularly affected by the effects of work organization. Both the strategic level of supply chain design and operative activities in intralogistics deserve special mention. New management for the organization of the digital enterprise transformation and with it accompanying innovative concepts of the personnel management become necessary. Game-based approaches offer great potential for the development of the necessary employee competencies in the context of the change of the working world by industry 4.0. The present contribution elaborates the current state of research on the effect of Serious Games and gives an outlook on which conditions are necessary for the development of the potentials of Serious Games and their success as personnel development measures in the operational context. It concludes with an outlook on how this success can be measured within the framework of strategic personnel management.