Leadership Actions Facilitating Successful Implementation of ATMs and Internet Banking In Egyptian Private Sector Banking

摘要

This research draws on banking sector data to explore the role of leadership actions in facilitating successfulimplementation of automatic teller machines (ATMs) and Internet Banking in Egyptian private sector banking. IT-relatedinnovations in everyday business functions have elicited a great many reforms in the Egyptian banking sector since the1990s. Achieving strategic competitiveness through IT is challenging as it involves an in-depth understanding of how tosuccessfully deploy IT. In this study, differences in leadership actions were found to have an impact on organizationalcommitment and successful implementation of the same kinds of IT enabled-systems and hence a bank’s strategiccompetitiveness. This qualitative study used the case study methodology to explore a this topic, to share experiences aboutbest practices in managing change, to discuss lessons learned and to achieve transferability of successful practices to lowperforming banks and similar organizations.