Effect Quality of Work Life And Organizational Commitment Towards Work Satisfaction In Increasing Public Service Performance (A Study Of License Of Founding Building Service In Makassar City)

摘要

This research is intended to analyze the effect of quality of work life, organizational commitment towards work satisfaction in increasing public service performance at Spatial Planning and Building and Licensing Administration Office in Makassar City. It also analyzes the direct and indirect effect of quality of work life and organizational commitment towards public service performance. The research respondents are the officials of Spatial Planning and Building and Licensing Administration Office in Makassar City. The research type is survey research using the data of “cross sectional” towards the variables studied by using quantitative analysis. The research population is the officials of Spatial Planning and Building and Licensing Administration Office in Makassar City consisting of 200 officials. The research sample is drawn by proportionate stratified random sampling. The data collected by questionnaire are analyzed by using Structural Equation Modeling (SEM). The research results indicate that 1) quality of work life has insignificant effect towards public service performance and work satisfaction, but it has important correlation with organizational commitment. 2) organizational commitment has indirect effect on the performance of public service, but influence indirectly through work satisfaction. 3) quality of work life and organizational commitment have insignificant effect towards public service performance but both can give direct contribution towards through work performance. Key words: quality of work life, organizational commitment, work satisfaction, public service