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The effect of a leader's emotional intelligence on follower job satisfaction and organizational commitment: An exploratory mixed methodology study of emotional intelligence in public human services

机译:领导者的情商对追随者工作满意度和组织承诺的影响:公共人类服务中的情商探索性混合方法研究

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摘要

Since the introduction of the concept of emotional intelligence in the 1990s, there has been a growing interest in researching the effect of emotional intelligence in developing effective leaders and organizations. Leaders who can identify and understand emotional interactions within an organization may be better equipped to comprehend and utilize emotional information about the social relationships that occur in the organization; thereby allowing them to be more effective leaders. While previous research focused on the relationship between emotional intelligence and leader performance (George, 2000, "Emotions and leadership"; Goleman, 1998, Working with emotional intelligence; Lewis, 2000, "When leaders display emotion: How followers respond to negative emotional expression of male and female leaders"), this research examined the effect of a leader's level of emotional intelligence on follower job satisfaction and organizational commitment. The purpose of the study was to determine whether the leader's level of emotional intelligence influences the job satisfaction and organizational commitment of followers in public human service organizations. Specifically, do the followers of leaders with higher emotional intelligence have higher levels of job satisfaction and organizational commitment? In addition to examining this premise, the research focused on leadership and emotional intelligence in a state government human services organization. The results of the study demonstrated that there is a statistically significant relationship between a leader's level of emotional intelligence and his or her followers' levels of job satisfaction. This significant finding demonstrates the importance of how a leader's emotional intelligence influences aspects of follower behavior, an exciting area for future research in the emotional intelligence field.
机译:自1990年代引入情商概念以来,人们对研究情商在培养有效的领导者和组织中的作用的兴趣日益浓厚。能够识别和理解组织内情感互动的领导者可能会更好地理解和利用有关组织中发生的社交关系的情感信息;从而使他们成为更有效率的领导者。先前的研究着重于情商与领导者绩效之间的关系(George,2000,“情感与领导力”; Goleman,1998,与情商合作; Lewis,2000,“当领导者表现出情感时:追随者如何应对负面情绪表达男性和女性领导者”),这项研究检查了领导者的情商水平对追随者工作满意度和组织承诺的影响。该研究的目的是确定领导者的情商水平是否会影响公共人类服务组织中追随者的工作满意度和组织承诺。具体来说,具有较高情商的领导者的追随者是否具有较高的工作满意度和组织承诺水平?除了检查此前提外,研究还集中在州政府人类服务组织中的领导力和情商。研究结果表明,领导者的情商水平与其追随者的工作满意度之间存在统计学上的显着关系。这一重大发现证明了领导者的情商如何影响跟随者行为的重要性,这是未来情商领域激动人心的领域。

著录项

  • 作者

    Ruestow, Julie A.;

  • 作者单位

    Capella University.;

  • 授予单位 Capella University.;
  • 学科 Management.;Social work.
  • 学位 Ph.D.
  • 年度 2008
  • 页码 175 p.
  • 总页数 175
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

  • 入库时间 2022-08-17 11:38:55

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