Diagnóstico do gerenciamento da cadeia de suprimentos em um restaurante universitário através de estudo exploratório

摘要

The service sector has been gaining increasing relevance in the Brazilian economy and society. However, the challenges faced by the enterprises, especially small and micro enterprises, are numerous when considering the competitiveness and the difficulties imposed by the Brazilian market structure. Thus, understanding the supply chain management of small business becomes extremely important, once it can contribute to their survival. Therefore, this study aims to conduct an assessment of the supply chain management process within the service sector. For this, it was adopted as object of study a university restaurant, which while face the usual challenges of micro enterprises, also has special characteristics that make the process even more complex. With exploratory character and using qualitative research, the work developed through mapping tools such as SIPOC and SWOT analysis, a better understanding of the context and identified some opportunities for further study, thus complying with the proposed objectives.