Facilities Management Supply Chain: Functions, Flows and Relationships

摘要

Facilities Management (FM) is a dynamic profession, which supports core business functions by creating an effective and efficient built environment for clients, occupants and visitors, while maintaining interactions with parties such as FM consultants, in-house FM teams, contractors, suppliers and service providers. The diverse nature of FM functions necessitates effective supply chains. Hence, this paper aims to investigate the nature of FM supply chain along with upstream and downstream functions, various flows and different parties involved in FM supply chains. Data collection was limited to apparel sector. The study investigated the nature of FM supply chain with its activities, flows and parties involved in major FM functions such as maintenance, repair and refurbishment, energy and water management, building services and operations, health safety and hygiene and housekeeping. The research findings can be used as a guide by clients and FM teams for optimizing the performance of FM supply chain.