Promotion Of Quality Management In Public Administration - The Approach Of Czech Central Government

摘要

The first part of the paper summarizes the specifics of quality and its management in public administration. The second part introduces the approach of the Czech central government to quality management promotion in public administration with regard to classification of approaches proposed by L?ffler and Vintar (2004). The approach is more converging to L?ffler and Vintar's ‘hands-on’ and supportive approach rather than to passive or control-orientation approaches.