Impact of Role Ambiguity, Role Conflict and Role Overload on Job Stress in Small and Medium Scale Industries

摘要

The paper examines the impact of work stressors on job stress of small and medium-sized enterprises (SMEs).In carrying out the study, random sampling technique was used to select 200 employees who have worked at least 3 years in an SME. Relevant data were collected using structured questionnaire. The correlation analysis was used to test the study hypothesis. The findings showed that work overload, work ambiguity and work conflict brings about job stress among workers resulting in poor concentration, mental block and poor decision making skills. Based on these findings, it was recommended that SMEs should reduce work conflict, work overload and role ambiguity through adoption of job redesign techniques. Organizational support activities such as counseling and stress reduction workshops should also be increased.