Gears of Job Satisfaction among Star Hotel Employees

摘要

The attitudes and behaviours of the employees are crucial in the hotel industry as it directly impact the customers. In this regard, employees are primarily responsible for providing a sustainable competitive advantage for the hotels. In the hotel industry employees experience many problems which force them to leave their jobs. The researcher aims in identifying which of the Herzberg's motivation-hygiene factors is valued more by the employees of star category hotels. A total of 100 employees were surveyed on their level of satisfaction with the hygiene and motivating factors. From the analysis it can be concluded that employee recognition, growth opportunity and work itself result in ultimate job satisfaction among the employees and they emphasize a greater value on these variables.