The 80/20 Rule

摘要

Have you ever heard of the Pareto Principle? Probably you have, but never knew the actual name. Most of us just call it the 80/20 rule. It came from a business consultant who named it after an Italian economist. Pareto used it to describe several aspects of business operations such as:? 80% of your profits come from 20% of your customers? 80% of your complaints come from 20% of your customers?