Contact Center Update

摘要

In his Communications and Technology Blog, Rich Tehrani writes:rnThere are some very positive contact events worth sharing. The-first bit of news has to do with how Voxify helped callers prepare for hurricanes Gustav and Ike. Voxify used its managed speech solutions to help hotels and airlines handle massive call volumes which peaked as the hurricane got closer, Cailers not only made calls to reserve rooms and forms of travel, they also called to reconfirm reservations.