CONTACT CENTER SYSTEM, CONTACT CENTER CONTROL METHOD, CONTACT CENTER MANAGEMENT DEVICE, CONTACT CENTER MANAGEMENT METHOD, AND CONTACT CENTER MANAGEMENT PROGRAM

摘要

PROBLEM TO BE SOLVED: To easily achieve changes in assignment of operators in a contact center while maintaining a secure environment without setting a complex network.SOLUTION: A contact center system includes: a first registration unit registering an operator identifier identifying an operator in association with a service destination identifier identifying a service destination to which the operator is assigned; an acquisition unit referring a correspondence relation registered to the first registration unit to acquire the service destination identifier corresponding to the operator identifier input from an operator terminal; a second registration unit registering the service destination identifier in association with a network identifier identifying a service destination network to which service equipment is connected via at least one switch unit; and a connecting unit using the service destination identifier acquired by the acquisition unit and a correspondence relation registered to the second registration unit to connect the operator terminal and the service equipment included in the service destination network corresponding to the operator terminal.SELECTED DRAWING: Figure 1