Professional negligence allegations are not only unwelcome but they have the capacity to be unsettling and immensely time consuming. If brought by a significant client, wider issues about the ongoing business relationship will inevitably arise. So how should the property professional deal with such claims? Of course, there are certain immediate steps to be taken, particularly reporting the matter to your professional indemnity insurers. Care should be taken not to make any admissions of liability or to give assurances, for example to important clients,which could be taken as admissions.
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