Industry analysis and in-depth profiling are all well and good, but when it comes to brass tacks you can have the most innovative, financially solid strategy in the world, but you can't execute those plans without wheels turning - and that means having drivers. And with drivers inevitably come problems; problems that can be ridiculous, highly irritating and unnecessary. We spoke to some of the UK's traffic desks to find out what infuriates them the most.
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