How one shop owner turned challenges into a business idea

摘要

It was the early 2000s and Gene Cortes' shop in Nanuet, NY, was doing pretty well. He had been open since 1992, had turned a profit and work was coming in the door regularly. Gene was tracking everything - workflow, cycle time, parts, supplies, expenses, payroll - on paper, but it was time-consuming, not reliable and certainly not sustainable for growth.