Managing resources

摘要

Crew resource management (CRM) is one of the reasons why flying is so safe. It specifies the skills, attitudes and behaviours required of pilots, cabin crew, dispatchers, engineers, handlers and controllers to ensure trouble-free flight operations. These include: leadership; professionalism; awareness; curiosity; inquiry; flexibility; adaptability; collegiality; respectfulness; empathy; orderliness; alacrity; modesty; and a capacity for reflection. These skills are required of all, from novice dispatchers and cabin crew to time-served training captains and hard-bitten fleet managers. In a 1989 report for the Federal Aviation Administration (FAA) titled Aeronautical Decision-Making - Cockpit Resource Management, Dr Richard Jensen of the Ohio State University's Aviation Psychology Laboratory, argued that the origins of CRM lay in ten major disasters, specifically. Eastern Air Lines, L-1011 Tristar, Miami, 1972: Preoccupied with a malfunctioning nose-gear indicator light, the crew of three failed to notice that the autopilot had disconnected and that the aircraft was descending into the Everglades. Death toll: 101