Technology Delivers Convenience to Customers, Gratitude to Employees

摘要

Who likes reading the comment section? Hoffmann Brothers' staff sure does. So much, in fact, that they read them aloud at their monthly staff meetings. "We always read positive comments that customers make about the service we provide," said Tom Walker, HVAC service manager at Hoffmann Brothers Heating, Air Conditioning, Plumbing, Electrical & Appliance Repair, St. Louis. "Google reviews, Facebook reviews, if someone calls in ... and we do a vote for what [employees] think is the best comment: 'Technician was kind and courteous' versus 'did quick work.' And the person who wins gets a $30 gift card."