首页>外文期刊>其他>Journal of Service Research

Journal of Service Research

中文名称：服务研究杂志

ISSN：1094-6705
出版周期：Quarterly

发文量：197

期刊论文

热门论文

年度选择

更多>>

全选（0）

1.Service Research Priorities in a Rapidly Changing Context

机译：瞬息万变的环境中的服务研究优先级
- 作者：Ostrom Amy L.;Parasuraman A.;Bowen David E.;Patricio Lia;Voss Christopher A.
- 期刊名称：《Journal of Service Research》 | 2015年第2期
- research priorities;
- service field;
- technology;
- transformative service research;
- innovation;
- cocreation;
- service design;
- big data;
2.Co-Production of Prolonged, Complex, and Negative Services: An Examination of Medication Adherence in Chronically Ill Individuals

机译：长期，复杂和负面服务的共同生产：对慢性病患者药物依从性的检查
- 作者：Spanjol Jelena;Cui Anna S.;Nakata Cheryl;Sharp Lisa K.;Crawford Stephanie Y.;Xiao Yazhen;Watson-Manheim Mary Beth
- 期刊名称：《Journal of Service Research》 | 2015年第3期
- negative services;
- coproduction;
- compliance;
- adherence;
- qualitative research;
- health care services;
3.The Transformative Value of a Service Experience

机译：服务体验的变革价值
- 作者：Blocker Christopher P.;Barrios Andres
- 期刊名称：《Journal of Service Research》 | 2015年第3期
- transformative value;
- value creation;
- service dominant logic;
- social impact;
4.The Nature and Implications of Consumers' Experiential Framings of Failure in High-Risk Service Contexts

机译：高风险服务环境中消费者体验式失败框架的性质及其含义
- 作者：Zayer Linda Tuncay;Otnes Cele C.;Fischer Eileen M.
- 期刊名称：《Journal of Service Research》 | 2015年第3期
- service failure;
- service providers;
- infertility;
- qualitative research;
- cultural frames;
5.You Say You Want a Revolution? Drawing on Social Movement Theory to Motivate Transformative Change

机译：您说要革命吗？借鉴社会运动理论激励变革
- 作者：Mirabito Ann M.;Berry Leonard L.
- 期刊名称：《Journal of Service Research》 | 2015年第3期
- internal marketing;
- social movement;
- social marketing;
- personal well-being;
- workplace wellness;
6.Transformative Service Research: Advancing Our Knowledge About Service and Well-Being

机译：变革性的服务研究：增进我们对服务和福祉的了解
- 作者：Anderson Laurel;Ostrom Amy L.
- 期刊名称：《Journal of Service Research》 | 2015年第3期
7.Coproduction of Transformative Services as a Pathway to Improved Consumer Well-Being: Findings From a Longitudinal Study on Financial Counseling

机译：联合生产变革性服务作为改善消费者福祉的途径：金融咨询纵向研究的发现
- 作者：Mende Martin;van Doorn Jenny
- 期刊名称：《Journal of Service Research》 | 2015年第3期
- coproduction;
- financial counseling;
- self-determination theory;
- financial literacy;
- involvement;
- attachment style;
- well-being;
- financial stress;
- self-regulation theory;
8.Cocreating the Arab Spring: Understanding Transformation of Service Systems in Contention

机译：共同创造阿拉伯之春：在竞争中理解服务系统的转变
- 作者：Skalen Per;Aal Kotaiba Abdul;Edvardsson Bo
- 期刊名称：《Journal of Service Research》 | 2015年第3期
- Arab spring;
- resource integration;
- value cocreation;
- transformative service research;
- service system;
9.Save Like the Joneses: How Service Firms Can Utilize Deliberation and Informational Influence to Enhance Consumer Well-Being

机译：像琼斯一样节省开支：服务公司如何利用审议和信息影响力来改善消费者的幸福感
- 作者：Winterich Karen Page;Nenkov Gergana Y.
- 期刊名称：《Journal of Service Research》 | 2015年第3期
10.Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers

机译：客户在价值创造活动中的努力：提高医疗保健客户的生活质量和行为意图
- 作者：Sweeney Jillian C.;Danaher Tracey S.;McColl-Kennedy Janet R.
- 期刊名称：《Journal of Service Research》 | 2015年第3期
11.The Impact of Online Social Support on Patients' Quality of Life and the Moderating Role of Social Exclusion

机译：在线社会支持对患者生活质量的影响以及社会排斥的调节作用
- 作者：Yao Tang;Zheng Qiuying;Fan Xiucheng
- 期刊名称：《Journal of Service Research》 | 2015年第3期
- online social support;
- quality of life;
- stigmatized patient;
- social exclusion;
- hepatitis B;
12.Saving and Well-Being at the Base of the Pyramid: Implications for Transformative Financial Services Delivery

机译：金字塔底层的储蓄与福祉：对变革性金融服务交付的启示
- 作者：Martin Kelly D.;Hill Ronald Paul
- 期刊名称：《Journal of Service Research》 | 2015年第3期
- saving behavior;
- financial services;
- impoverished consumers;
13.The Temporal Construal of Customer Satisfaction

机译：客户满意度的时间结构
- 作者：Pizzi Gabriele;Marzocchi Gian Luca;Orsingher Chiara;Zammit Alessandra
- 期刊名称：《Journal of Service Research》 | 2015年第4期
- customer satisfaction;
- construal-level theory;
- temporal distance;
- services;
- experimental design;
14.Service Firm Performance Transparency: How, When, and Why Does It Pay Off?

机译：服务公司的绩效透明性：如何，何时以及为什么有回报？
- 作者：Liu Yeyi;Eisingerich Andreas B.;Auh Seigyoung;Merlo Omar;Chun Hae Eun Helen
- 期刊名称：《Journal of Service Research》 | 2015年第4期
- transparency;
- customer reviews;
- uncertainty;
- customer relationships;
- price premium;
15.The Complex Role of Complexity: How Service Providers Can Mitigate Negative Effects of Perceived Service Complexity When Selling Professional Services

机译：复杂性的复杂作用：服务提供商在销售专业服务时如何减轻感知到的服务复杂性的负面影响
- 作者：Mikolon Sven;Kolberg Anika;Haumann Till;Wieseke Jan
- 期刊名称：《Journal of Service Research》 | 2015年第4期
- professional services;
- customer cognitive capacity;
- service complexity;
- personal selling;
- sales encounter;
- multilevel modeling;
- adaptive selling;
16.Deciding Whether to Offer 'Early-Bird' or 'Night-Owl' Specials in Restaurants: A Cross-Functional View

机译：决定在餐厅中提供“早鸟”或“夜猫子”特色菜：跨职能视角
- 作者：Thompson Gary M.
- 期刊名称：《Journal of Service Research》 | 2015年第4期
- revenue management;
- service pricing;
- demand and capacity management;
- restaurants;
- simulation;
17.A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries

机译：五部分客户承诺模型：对商品和服务行业回购意向的影响
- 作者：Keiningham Timothy L.;Frennea Carly M.;Aksoy Lerzan;Buoye Alexander;Mittal Vikas
- 期刊名称：《Journal of Service Research》 | 2015年第4期
- commitment;
- loyalty;
- cross-cultural;
- repurchase intentions;
- goods versus services;
18.Corporate Image: A Service Recovery Perspective

机译：企业形象：服务恢复的观点
- 作者：Mostafa Rania B.;Lages Cristiana R.;Shabbir Haseeb A.;Thwaites Des
- 期刊名称：《Journal of Service Research》 | 2015年第4期
- service recovery;
- corporate image;
- perceived justice;
- satisfaction;
- egypt;
19.Editorial: A Vision for the Future of the Journal of Service Research (JSR)

机译：社论：《服务研究期刊》（JSR）的未来愿景
- 作者：Mary Jo Bitner
- 期刊名称：《Journal of Service Research》 | 2014年第1期
20.A Service Climate Synthesis and Future Research Agenda

机译：服务气候综合与未来研究议程
- 作者：David E. Bowen;Benjamin Schneider
- 期刊名称：《Journal of Service Research》 | 2014年第1期
- service climate;
- service quality;
- linkage research;
- customer experiences;
- interdisciplinary research;
21.Using an Old Dog for New Tricks: A Regulatory Focus Perspective on Consumer Acceptance of RFID Applications

机译：用老狗做新招：消费者对RFID应用程序接受程度的监管重点
- 作者：Jeffery S. Smith;Mark R. Gleim;Stacey G. Robinson;William J. Kettinger;Sung-Hee Sunny Park
- 期刊名称：《Journal of Service Research》 | 2014年第1期
- radio frequency identification (RFID);
- regulatory focus theory;
- technology adoption;
- and service management;
22.Revenue and Profit Implications of Industrial Service Strategies

机译：工业服务策略的收入和利润影响
- 作者：Andreas Eggert;Jens Hogreve;Wolfgang Ulaga;Eva Muenkhoff
- 期刊名称：《Journal of Service Research》 | 2014年第1期
23.Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms' Customer Satisfaction and Sales Performance

机译：Acta Non Verba？客户参与和口口相传在服务公司客户满意度与销售绩效之间的关系中的作用
- 作者：Andreas B. Eisingerich;Seigyoung Auh;Omar Merlo
- 期刊名称：《Journal of Service Research》 | 2014年第1期
- customer participation;
- word of mouth;
- customer voluntary performance;
- customer satisfaction;
- relationship marketing;
- firm sales;
24.'The People Make the Brand': Reducing Social Skills Gaps Through Person-Brand Fit and Human Resource Management Practices

机译：“人创造品牌”：通过人与人之间的契合度和人力资源管理实践减少社交技能的差距
- 作者：Scott A. Hurrell;Dora Scholarios
- 期刊名称：《Journal of Service Research》 | 2014年第1期
- skills gaps;
- person-brand fit;
- HRM;
- recruitment;
- selection;
- socialization;
25.Managing Engagement Behaviors in a Network of Customers and Stakeholders: Evidence From the Nursing Home Sector

机译：在客户和利益相关者网络中管理订婚行为：来自疗养院领域的证据
- 作者：Katrien Verleye;Paul Gemmel;Deva Rangarajan
- 期刊名称：《Journal of Service Research》 | 2014年第1期
- customer engagement behaviors;
- organizational socialization;
- organizational support;
- role theory;
- social exchange theory;
26.Helping Employees Deal With Dysfunctional Customers: The Underlying Employee Perceived Justice Mechanism

机译：帮助员工与功能失调的客户打交道：底层的员工感知正义机制
- 作者：Taeshik Gong;Youjae Yi;Jin Nam Choi
- 期刊名称：《Journal of Service Research》 | 2014年第1期
- dysfunctional customer behavior;
- intervention;
- employee satisfaction;
- employee loyalty;
27.When the Recipe Is More Important Than the Ingredients: A Qualitative Comparative Analysis (QCA) of Service Innovation Configurations

机译：当配方比成分更重要时：服务创新配置的定性比较分析（QCA）
- 作者：Andrea Ordanini;A. Parasuraman;Gaia Rubera
- 期刊名称：《Journal of Service Research》 | 2014年第2期
- new service;
- configuration;
- QCA;
- service adoption;
28.Do Service Guarantees Guarantee Greater Market Value?

机译：服务保证能确保更大的市场价值吗？
- 作者：Jeffrey Meyer;Dwayne D. Gremler;Jens Hogreve
- 期刊名称：《Journal of Service Research》 | 2014年第2期
- service guarantee;
- signaling theory;
- market value;
- event study;
- service guarantee design;
- return on marketing;
29.Examining the Drivers and Performance Implications of Boundary Spanner Creativity

机译：检查边界扳手创造力的驱动因素和性能含义
- 作者：Raj Agnihotri;Adam A. Rapp;James Mick Andzulis;Colin B. Gabler
- 期刊名称：《Journal of Service Research》 | 2014年第2期
30.How Achieving the Dual Goal of Customer Satisfaction and Efficiency in Mergers Affects a Firm's Long-Term Financial Performance

机译：在兼并中实现客户满意度和效率的双重目标如何影响公司的长期财务绩效
- 作者：Vanitha Swaminathan;Christopher Groening;Vikas Mittal;Felipe Thomaz
- 期刊名称：《Journal of Service Research》 | 2014年第2期
- merger;
- dual emphasis;
- customer satisfaction;
- efficiency;
- financial performance;
- firm performance;
31.Trading Effort for Money: Consumers' Cocreation Motivation and the Pricing of Service Options

机译：金钱交易努力：消费者的创造动机和服务选择的定价
- 作者：Lan Xia;Rajneesh Suri
- 期刊名称：《Journal of Service Research》 | 2014年第2期
- cocreation;
- endowment effect;
- service pricing;
32.Can Friends Also Become Customers? The Impact of Employee Referral Programs on Referral Likelihood

机译：朋友也可以成为客户吗？员工推荐计划对推荐可能性的影响
- 作者：Daniel Wentzel;Torsten Tomczak;Sven Henkel
- 期刊名称：《Journal of Service Research》 | 2014年第2期
- referral marketing;
- word of mouth;
- social identity;
- social-relational theory;
33.Identifying Appropriate Compensation Types for Service Failures: A Meta-Analytic and Experimental Analysis

机译：确定服务故障的适当补偿类型：荟萃分析和实验分析
- 作者：Holger Roschk;Katja Gelbrich
- 期刊名称：《Journal of Service Research》 | 2014年第2期
- consumer complaints;
- recovery;
- compensation type;
- failure type;
- resource exchange theory;
- meta-analysis;
34.Are We Aligned ... Enough? The Effects of Perceptual Congruence Between Service Teams and Their Leaders on Team Performance

机译：我们结盟了吗？服务团队与领导之间知觉一致对团队绩效的影响
- 作者：Alexander Benlian
- 期刊名称：《Journal of Service Research》 | 2014年第2期
- perceptual congruence;
- service teams;
- team-leader relationship;
- team performance;
- sociocognitive theories;
35.Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach

机译：使用文本挖掘分析客户体验反馈：一种基于语言学的方法
- 作者：Francisco Villarroel Ordenes;Babis Theodoulidis;Jamie Burton;Thorsten Gruber;Mohamed Zaki
- 期刊名称：《Journal of Service Research》 | 2014年第3期
- activities;
- resources;
- context;
- customer feedback;
- text mining;
- case study;
- value cocreation;
- customer experience;
36.Internal Branding: Social Identity and Social Exchange Perspectives on Turning Employees into Brand Champions

机译：内部品牌塑造：将员工转变为品牌拥护者的社会认同和社会交流观点
- 作者：Birgit Loehndorf;Adamantios Diamantopoulos
- 期刊名称：《Journal of Service Research》 | 2014年第3期
37.The Role of Consumer Confidence in Creating Customer Loyalty

机译：消费者信心在建立客户忠诚度中的作用
- 作者：Yi-Chun Ou;Lisette de Vries;Thorsten Wiesel;Peter C. Verhoef
- 期刊名称：《Journal of Service Research》 | 2014年第3期
- consumer confidence;
- customer equity drivers;
- customer loyalty;
- contractual settings;
- meta-analysis;
38.The Role of Customer Engagement Behavior in Value Co-Creation: A Service System Perspective

机译：服务系统视角下的客户参与行为在价值共同创造中的作用
- 作者：Elina Jaakkola;Matthew Alexander
- 期刊名称：《Journal of Service Research》 | 2014年第3期
- customer engagement;
- value co-creation;
- service system;
- resource integration;
- customer communities;
39.Behavioral Consequences of Customer-Initiated Channel Migration

机译：客户发起的渠道迁移的行为后果
- 作者：Sebastian Ackermann;Florian von Wangenheim
- 期刊名称：《Journal of Service Research》 | 2014年第3期
40.Consumer Processing of Interior Service Environments: The Interplay Among Visual Complexity, Processing Fluency, and Attractiveness

机译：内部服务环境的消费者处理：视觉复杂性，处理流畅性和吸引力之间的相互作用
- 作者：Ulrich R. Orth;Jochen Wirtz
- 期刊名称：《Journal of Service Research》 | 2014年第3期
- interior design;
- complexity;
- affect;
- processing fluency;
- field dependence;
- shopping motivation;
41.Group Emotional Contagion and Complaint Intentions in Group Service Failure: The Role of Group Size and Group Familiarity

机译：小组服务失败中的小组情绪感染和投诉意图：小组规模和小组熟悉度的作用
- 作者：Jiangang Du;Xiucheng Fan;Tianjun Feng
- 期刊名称：《Journal of Service Research》 | 2014年第3期
- group service failure;
- group emotional contagion;
- anger;
- complaint intention;
42.Journal of Service Research Special Section on Health Service Research: A Multidisciplinary Perspective

机译：服务研究杂志卫生服务研究特别部分：多学科视角
- 作者：Mary Jo Bitner;Tracey S. Danaher;Andrew S. Gallan
- 期刊名称：《Journal of Service Research》 | 2014年第4期
43.JSR Best Reviewer Award

机译：JSR最佳评论家奖
- 期刊名称：《Journal of Service Research》 | 2014年第4期
44.Understanding the Drivers of Job Satisfaction of Frontline Service Employees: Learning From 'Lost Employees'

机译：了解一线服务员工的工作满意度驱动因素：向“失职员工”学习
- 作者：Piyush Kumar;Mayukh Dass;Omer Topaloglu
- 期刊名称：《Journal of Service Research》 | 2014年第4期
- frontline service employees;
- employee turnover;
- job satisfaction;
- turnover intention;
- employee retention;
- latent class models;
45.Beyond the Service Process: The Effects of Organizational and Market Factors on Customer Perceptions of Health Care Services

机译：服务流程之外：组织和市场因素对医疗保健服务客户感知的影响
- 作者：Suzanne C. Makarem;Mona Al-Amin
- 期刊名称：《Journal of Service Research》 | 2014年第4期
46.Service Quality and Price Perceptions by Internet Retail Customers: Linking the Three Stages of Service Interaction

机译：互联网零售客户的服务质量和价格认知：链接服务交互的三个阶段
- 作者：Yun Kyung Cho
- 期刊名称：《Journal of Service Research》 | 2014年第4期
- price perception;
- Internet retailing;
- home page presentation;
- order-procurement quality;
- order-fulfillment quality;
47.Tailoring to Customers' Needs: Understanding How to Promote an Adaptive Service Experience With Frontline Employees

机译：量身定制满足客户需求：了解如何与一线员工一起促进自适应服务体验
- 作者：Kelly M. Wilder;Joel E. Collier;Donald C. Barnes
- 期刊名称：《Journal of Service Research》 | 2014年第4期
- adaptive service;
- frontline employees;
- SEM;
- service climate;
- service exchange;
48.When Sharing Consumption Emotions With Strangers Is More Satisfying Than Sharing Them With Friends

机译：与陌生人分享消费情感比与朋友分享消费情感更令人满意
- 作者：Ines Lopez-Lopez;Salvador Ruiz-de-Maya;Luk Warlop
- 期刊名称：《Journal of Service Research》 | 2014年第4期
- social sharing;
- consumption-related emotions;
- satisfaction;
49.JSR Best Article Awards

机译：JSR最佳文章奖
- 期刊名称：《Journal of Service Research》 | 2014年第4期
50.JSR Ad Hoc Reviewers

机译：JSR专案审查员
- 期刊名称：《Journal of Service Research》 | 2014年第4期
51.A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes

机译：对将服务失败归因与客户成果联系起来的关系的元分析
- 作者：Yves Van Vaerenbergh;Chiara Orsingher;Iris Vermeir;Bart Lariviere
- 期刊名称：《Journal of Service Research》 | 2014年第4期
- service failure;
- attributions;
- controllability;
- stability;
- service recovery;
- satisfaction;
- meta-analysis;
52.Service Failure Severity, Customer Satisfaction, and Market Share: An Examination of the Airline Industry

机译：服务失败的严重程度，客户满意度和市场份额：对航空业的考察
- 作者：Timothy L. Keiningham;Forrest V. Morgeson Ⅲ;Lerzan Aksoy;Luke Williams
- 期刊名称：《Journal of Service Research》 | 2014年第4期
- customer satisfaction;
- service failure;
- product-harm crisis;
- market share;
- airline;
53.Misalignment and Its Influence on Integration Quality in Multichannel Services

机译：错位及其对多渠道服务集成质量的影响
- 作者：Madhumita Banerjee
- 期刊名称：《Journal of Service Research》 | 2014年第4期
- multichannel systems;
- integration quality;
- service settings;
- multimethod research;
- qualitative longitudinal study;
54.Assessing Value From Business-to-Business Services Relationships: Temporality, Tangibility, Temperament, and Trade-Offs

机译：从企业对企业服务关系中评估价值：临时性，有形性，气质和权衡取舍
- 作者：Lyons Paul;Brennan Louis
- 期刊名称：《Journal of Service Research》 | 2019年第1期
- value;
- outsourcing;
- business-to-business;
- interorganizational relationships;
- service supply chain;
- service quality;
55.Positive Customer Churn: An Application to Online Dating

机译：积极的客户流失：在线约会的应用
- 作者：Dechant Andrea;Spann Martin;Becker Jan U.
- 期刊名称：《Journal of Service Research》 | 2019年第1期
- positive churn;
- customer churn;
- customer retention;
- customer satisfaction;
- online dating;
56.Frontline Employee Feedback-Seeking Behavior: How Is It Formed and When Does It Matter?

机译：前线员工寻求反馈的行为：它如何形成以及何时起作用？
- 作者：Auh Seigyoung;Menguc Bulent;Imer Pinar;Uslu Aypar
- 期刊名称：《Journal of Service Research》 | 2019年第1期
57.How Does Innovation Emerge in a Service Ecosystem?

机译：服务生态系统中如何体现创新？
- 作者：Chandler Jennifer D.;Danatzis Ilias;Wernicke Carolin;Akaka Melissa Archpru;Reynolds David
- 期刊名称：《Journal of Service Research》 | 2019年第1期
- service ecosystems;
- innovation;
- institutions;
- plasticity;
- Internet-of-Things;
58.Perspectives on the Organizational Context of Frontlines: A Commentary

机译：关于一线组织背景的观点：评论
- 作者：Schneider Benjamin;Bowen David E.
- 期刊名称：《Journal of Service Research》 | 2019年第1期
- service context;
- sociotechnical systems;
- interdisciplinary service;
- OB and service;
- HR and service;
59.Gaining Customer Experience Insights That Matter

机译：获得重要的客户体验见解
- 作者：McColl-Kennedy Janet R.;Zaki Mohamed;Lemon Katherine N.;Urmetzer Florian;Neely Andy
- 期刊名称：《Journal of Service Research》 | 2019年第1期
- customer experience;
- customer journey;
- touchpoints;
- marketing metrics;
- text mining;
60.The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery

机译：小组服务失败后补偿规模对恢复满意度的影响：小组与个人服务恢复的作用
- 作者：Albrecht Arne K.;Schaefers Tobias;Walsh Gianfranco;Beatty Sharon E.
- 期刊名称：《Journal of Service Research》 | 2019年第1期
- compensation;
- individual service recovery;
- group service failure;
- group service recovery;
- other customer influence;
- social comparison;
61.The Score Is Not the Music: Integrating Experience and Practice Perspectives on Value Co-Creation in Collective Consumption Contexts

机译：分数不是音乐：集体消费语境中关于价值共创的经验和实践观点的整合
- 作者：Kelleher Carol;Wilson Hugh N.;Macdonald Emma K.;Peppard Joe
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- value co-creation;
- collective consumption;
- practice theory;
- customer experience;
- relational constructionism;
62.Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions

机译：回收未来：了解客户对服务侵害的宽恕
- 作者：Tsarenko Yelena;Strizhakova Yuliya;Otnes Cele C.
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- customer forgiveness;
- transformative services;
- failure;
- satisfaction;
- recovery;
- well-being;
63.Actor Engagement in Networks: Defining the Conceptual Domain

机译：网络中的参与者参与：定义概念域
- 作者：Brodie Roderick J.;Fehrer Julia A.;Jaakkola Elina;Conduit Jodie
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- actor engagement;
- customer engagement;
- connectedness;
- networks;
- service ecosystems;
64.Design Antecedents of Telepresence in Virtual Service Environments

机译：虚拟服务环境中网真的设计前提
- 作者：Orth Ulrich R.;Lockshin Larry;Spielmann Nathalie;Holm Mirjam
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- aesthetics;
- approach-avoidance;
- telepresence;
- virtual tour;
- wine;
65.The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research

机译：服务恢复之旅：概念，集成和未来研究的方向
- 作者：Van Vaerenbergh Yves;Varga Dorottya;De Keyser Arne;Orsingher Chiara
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- service failure;
- service recovery;
- complaint management;
- customer journey;
- customer experience;
66.Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services

机译：管理客户资源End赋和价值创造不足：复杂的关系服务
- 作者：Ng Sylvia C.;Sweeney Jillian C.;Plewa Carolin
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- resource integration;
- resource endowments;
- service provider styles;
- value cocreation;
- discriminant analysis;
67.Offensive and Defensive Marketing in Spatial Competition

机译：空间竞争中的进攻性和防御性营销
- 作者：Martin-Herran Guiomar;Sigue Simon Pierre
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- spatial competition;
- defensive marketing;
- offensive marketing;
- resource allocation;
- travel costs;
68.Sharing Goods? Yuck, No! An Investigation of Consumers' Contamination Concerns About Access-Based Services

机译：分享商品？ uck，不！对基于访问的服务的消费者污染问题的调查
- 作者：Hazee Simon;Van Vaerenbergh Yves;Delcourt Cecile;Warlop Luk
- 期刊名称：《Journal of Service Research》 | 2019年第3期
- access-based services;
- sharing economy;
- contamination;
- contagion;
- innovation adoption;
69.Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects

机译：服务中的情绪周期：情绪传染和情绪劳动效应
- 作者：Liu Xiao-Yu;Chi Nai-Wen;Gremler Dwayne D.
- 期刊名称：《Journal of Service Research》 | 2019年第3期
- emotional contagion;
- emotional labor;
- emotion cycle;
- service encounter;
- customer satisfaction;
70.Toxic Collaborations: Co-Destroying Value in the B2B Context

机译：有毒协作：在B2B环境中共同破坏价值
- 作者：Cabiddu Francesca;Moreno Frau;Sebastiano Lombardo
- 期刊名称：《Journal of Service Research》 | 2019年第3期
- value co-creation;
- value co-destruction;
- practices;
- practice theory;
- multiple case study;
71.When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation

机译：吱吱声轮何时以及为何变得更多油脂：文化价值和愤怒强度对顾客补偿的影响
- 作者：Glikson Ella;Rees Laura;Wirtz Jochen;Kopelman Shirli;Rafaeli Anat
- 期刊名称：《Journal of Service Research》 | 2019年第3期
- service failure;
- negotiation;
- anger;
- power distance;
- anger intensity;
- logic of appropriateness;
- customer compensation;
72.Paying Before or Paying After? Timing and Uncertainty in Pay-What-You-Want Pricing

机译：先付款还是后付款？ “按需付费”定价中的时间和不确定性
- 作者：Viglia Giampaolo;Maras Marta;Schumann Jan;Navarro-Martinez Daniel
- 期刊名称：《Journal of Service Research》 | 2019年第3期
- PWYW;
- time of payment;
- uncertainty;
- profitability;
- services;
73.The Perils of Service Contract Divestment: When and Why Customers Seek Revenge and How It Can Be Attenuated

机译：服务合同撤资的风险：何时何地客户寻求报仇以及如何减轻报仇
- 作者：Haenel Christina M.;Wetzel Hauke A.;Hammerschmidt Maik
- 期刊名称：《Journal of Service Research》 | 2019年第3期
- customer relationships;
- service divestment;
- service demotion;
- service termination;
- compensation;
- customer revenge;
- customer anger;
- predivestment satisfaction;
74.Balancing Frontliners' Customer- and Coworker-Directed Behaviors When Serving Business Customers

机译：在为业务客户服务时平衡Frontliners的客户和同事指导的行为
- 作者：van der Borgh Michel;de Jong Ad;Nijssen Edwin J.
- 期刊名称：《Journal of Service Research》 | 2019年第3期
75.The Survival Benefits of Service Intensity for New Manufacturing Ventures: A Resource-Advantage Theory Perspective

机译：服务强度对新兴制造业企业的生存优势：资源优势理论视角
- 作者：Patel Pankaj C.;Pearce John A. II;Guedes Maria J.
- 期刊名称：《Journal of Service Research》 | 2019年第4期
- service intensity;
- new ventures;
- survival;
- liability of newness;
- resource-advantage theory;
76.An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments

机译：对非优惠性待遇的非受益人反应的调查
- 作者：Chan Kimmy Wa;Yim Chi Kin (Bennett);Gong Taeshik
- 期刊名称：《Journal of Service Research》 | 2019年第4期
- discretionary preferential treatments;
- malicious envy;
- benign envy;
- social comparisons;
- relationship strength;
- treatment continuity;
77.Peer Engagement Behaviors: Conceptualization and Research Directions

机译：同行参与行为：概念化和研究方向
- 作者：Lin Meizhen;Miao Li;Wei Wei;Moon Hyoungeun
- 期刊名称：《Journal of Service Research》 | 2019年第4期
78.Service Robots: Drivers of Perceived Responsibility for Service Outcomes

机译：服务机器人：感知服务结果责任的驱动力
- 作者：Joerling Moritz;Boehm Robert;Paluch Stefanie
- 期刊名称：《Journal of Service Research》 | 2019年第4期
- service robots;
- outcome responsibility;
- perceived behavioral control;
- psychological ownership;
79.Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others

机译：阶段的服务恢复：社交媒体恢复对虚拟现实他人的影响
- 作者：Hogreve Jens;Bilstein Nicola;Hoerner Kathrin
- 期刊名称：《Journal of Service Research》 | 2019年第4期
- service recovery;
- transparency;
- virtually present others;
- social media;
- brand equity;
80.Short- and Long-Term Effects of Nonconsciously Processed Ambient Scents in a Servicescape: Findings From Two Field Experiments

机译：Servicescape中无意识处理的环境气味的短期和长期影响：两个现场实验的发现
- 作者：Girard Anna;Lichters Marcel;Sarstedt Marko;Biswas Dipayan
- 期刊名称：《Journal of Service Research》 | 2019年第4期
- ambient scent;
- servicescape;
- long-term effects;
- field experiment;
- sensory marketing;
81.The Staging of Contested Servicescapes

机译：有争议的Servicescape分期
- 作者：Chronis Athinodoros
- 期刊名称：《Journal of Service Research》 | 2019年第4期
- servicescapes;
- contestation;
- staging;
- frontline employees;
- ideology;
- authenticity;
82.An Industry/Academic Perspective on Customer Success Management

机译：客户成功管理的行业/学术观点
- 作者：Hochstein Bryan;Rangarajan Deva;Mehta Nick;Kocher David
- 期刊名称：《Journal of Service Research》 | 2020年第1期
83.The Intersection of Service and Sales: The Increased Importance of Ambidexterity

机译：服务与销售的交汇点：双足性的重要性增加
- 作者：Rapp Adam;Baker Tom;Hartmann Nathaniel N.;Ahearne Michael
- 期刊名称：《Journal of Service Research》 | 2020年第1期
- ambidexterity;
- sales;
- service;
- frontline;
- performance;
84.Service-Sales Ambidexterity: Evidence, Practice, and Opportunities for Future Research

机译：服务销售双足性：未来研究的证据，实践和机会
- 作者：de Ruyter Ko;Keeling Debbie Isobel;Yu Ting
- 期刊名称：《Journal of Service Research》 | 2020年第1期
- ambidexterity;
- sales;
- service;
- solution selling;
- learning;
- artificial intelligence;
85.When Sales Becomes Service: The Evolution of the Professional Selling Role and an Organic Model of Frontline Ambidexterity

机译：当销售成为服务时：专业销售角色的演变和前线双重性的有机模型
- 作者：Hughes Douglas E.;Ogilvie Jessica L.
- 期刊名称：《Journal of Service Research》 | 2020年第1期
- frontline ambidexterity;
- enablement;
- service ecosystem;
- sales performance;
- frontline employee;
86.The Ambidextrous Sales Force: Aligning Salesperson Polychronicity and Selling Contexts for Sales-Service Behaviors and Customer Value

机译：难以置信的销售团队：调整销售人员的多元性和销售环境，以实现销售服务行为和客户价值
- 作者：Mullins Ryan;Agnihotri Raj;Hall Zachary
- 期刊名称：《Journal of Service Research》 | 2020年第1期
- sales-service ambidexterity;
- polychronicity;
- B2B selling;
- customer perceived value;
- trait activation theory;
87.Impact of Proactive Postsales Service and Cross-Selling Activities on Customer Churn and Service Calls

机译：积极的售后服务和交叉销售活动对客户流失和服务电话的影响
- 作者：Becker Jan U.;Spann Martin;Barrot Christian
- 期刊名称：《Journal of Service Research》 | 2020年第1期
88.Is Seeing Eye to Eye Always Beneficial? How and When (Dis)agreement on Service Climate Influences Store Turnover and Sales Performance

机译：眼对眼总是有益的吗？服务气氛的（何时）协议如何以及何时影响商店的营业额和销售业绩
- 作者：Tremblay Michel
- 期刊名称：《Journal of Service Research》 | 2020年第1期
- service climate (dis)agreement;
- customer fit;
- store turnover;
- sales performance;
89.Firm Actions to Develop an Ambidextrous Sales Force

机译：采取强有力的行动来发展一支过分的销售队伍
- 作者：Panagopoulos Nikolaos G.;Rapp Adam;Pimentel Michael A.
- 期刊名称：《Journal of Service Research》 | 2020年第1期
- sales force;
- ambidexterity;
- service;
- KSA;
- MOA;
90.Service Innovation: A New Conceptualization and Path Forward

机译：服务创新：新概念和前进道路
- 期刊名称：《Journal of Service Research》 | 2020年第2期
- service innovation;
- research agenda;
- new service development;
- service design;
91.Ethical Climate at the Frontline: A Meta-Analytic Evaluation

机译：前线的道德氛围：荟萃分析评估
- 期刊名称：《Journal of Service Research》 | 2020年第2期
- ethical climate;
- frontline actions;
- frontline attitudes;
- frontline outcomes;
- meta-analysis;
92.Customer Advocacy: A Distinctive Form of Word of Mouth

机译：客户倡导：独特的口碑形式
- 期刊名称：《Journal of Service Research》 | 2020年第2期
- advocacy;
- positive word of mouth;
- Rasch modeling;
- advocacy profile;
93.The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress

机译：客户参与的阴暗面：当客户参与服务合作开发导致角色压力时
- 期刊名称：《Journal of Service Research》 | 2020年第2期
- customer participation;
- service co-development;
- role stress;
- negative feelings;
- dark side;
94.Customer Equity Drivers, Customer Experience Quality, and Customer Profitability in Banking Services: The Moderating Role of Social Influence

机译：客户权益驱动因素，客户体验质量和客户在银行服务中的盈利能力：社会影响力的调节作用
- 期刊名称：《Journal of Service Research》 | 2020年第2期
95.Customer Ethnic Bias in Service Encounters

机译：服务遭遇中的客户种族偏见
- 期刊名称：《Journal of Service Research》 | 2020年第2期
- ethnic bias;
- service encounters;
- rapport;
- customer-company identification;
- homophily;
- stereotyping;
- frontline marketing;
96.Shifting Arrays of a Kaleidoscope: The Orchestration of Relational Value Cocreation in Service Systems

机译：万花筒的移位数组：服务系统中关系值累积的编排
- 期刊名称：《Journal of Service Research》 | 2020年第2期
- value cocreation;
- orchestration;
- relational value;
- well-being;
- transformative service research;
97.The Trajectory Touchpoint Technique: A Deep Dive Methodology for Service Innovation

机译：轨迹接触点技术：服务创新的深入方法
- 期刊名称：《Journal of Service Research》 | 2020年第2期
- service design;
- design science research;
- service innovation;
- S-D logic;
- service experience;
98.Toxic Collaborations: Co-Destroying Value in the B2B Context

机译：有毒合作：B2B背景下的共同销毁价值
- 作者：Cabiddu Francesca;Moreno Frau;Sebastiano Lombardo
- 期刊名称：《Journal of Service Research》 | 2019年第3期
- value co-creation;
- value co-destruction;
- practices;
- practice theory;
- multiple case study;
99.When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation

机译：吱吱作响的轮子何时何时以及为何获得更多的油脂：文化价值和愤怒强度对客户补偿的影响
- 作者：Glikson Ella;Rees Laura;Wirtz Jochen;Kopelman Shirli;Rafaeli Anat
- 期刊名称：《Journal of Service Research》 | 2019年第3期
- service failure;
- negotiation;
- anger;
- power distance;
- anger intensity;
- logic of appropriateness;
- customer compensation;
100.Sharing Goods? Yuck, No! An Investigation of Consumers' Contamination Concerns About Access-Based Services

机译：分享货物？哎呀，不！消费者污染问题对基于访问的服务的关注
- 作者：Hazee Simon;Van Vaerenbergh Yves;Delcourt Cecile;Warlop Luk
- 期刊名称：《Journal of Service Research》 | 2019年第3期
- access-based services;
- sharing economy;
- contamination;
- contagion;
- innovation adoption;

客服邮箱：kefu@zhangqiaokeyan.com

客服微信
服务号