Balanced work system and participation in quality management: applications in the community

摘要

Selected issues related to Quality Management (QM) are discussed, and applications of QM in 'non-traditional' environments, i.e., public sector and community environments, are presented. Two ergonomic themes are emphasised: balanced work system and participation. The case studies provide examples for how the ergonomic themes of a balanced work system and participation can be used to examine QM applications in public sector organisations and communities. Further theoretical development of the concept of community quality is necessary, as well as more research for developing and adapting QM models and methods for the community setting.