A Continuous Quality Improvement Program to Focus a College of Pharmacy on Programmatic Advancement

摘要

>Objective. To enhance the achievement of a college of pharmacy’s goals for education, research, and service missions by implementing an excellence program based on the Studer Group model for continuous quality improvement.>Methods. The Studer model was combined with university strategic planning for a comprehensive quality-improvement program that was implemented over 5 years. The program included identifying and measuring key performance indicators, establishing specific “pillar” goals, aligning behaviors with goals and values, and training leaders.>Results. Assessment of key performance indicators over 5 years demonstrated progress toward achieving college goals for student and faculty satisfaction, research funding, numbers of students seeking formal postgraduate training, and private giving.>Conclusions. Implementation of a continuous quality-improvement program based on the Studer program enabled the college to focus on and meet its yearly and strategic goals for all components of its mission.