Identification of Critical to Quality Elements for Intensive Care Rounds by Kano Analysis

摘要

Background:Pediatric cardiac intensive care unit rounds require high levels of efficiency in data transfer and decision making to achieve optimal performance. Traditional survey methods do not discriminate and prioritize effectively the elements of rounds essential to a provider. In this study, we describe our experience with a novel survey method (Kano analysis) to assess customers’ (surgeons, intensivists, cardiologists, advanced practice nurses, and nurses) requirements from rounds.