Balancing Overuse and Underuse in the Iranian Healthcare System: A Force Field Theory Analysis

摘要

BackgroundOveruse and underuse of healthcare services occure within population, organizations and even patients around the world. Producing a balance between these two can increase efficiency, service quality and patient satisfaction. It also decrease extra costs. The aim of this study was to identify forces for change and forces against change for generating balance between overuse and underuse to achieve right care.