电力客户服务报修业务量预测分析

摘要

According to the 95598 business characteristics to forecast 95598 traffic in short-term, it finds deep relationship among different business, establishes different business models, makes the 95598 traffic prediction which affects complex factors to be simplified. The model has a simple principle, and has the ma-neuverability and practicability, which can analyze the reasons of customer calls, achieve effective operation, and provide ideas to im-prove the scheduling management.%根据95598电力客户服务业务特点对95598的话务进行短期预测,深层次挖掘不同业务之间关系,从统计学角度出发,分类别建模,将影响因素复杂的95598话务预测简单化.该模型原理简单,具有可操作性和实用性,可以为进一步分析客户来电原因、实现高效运营、完善排班管理提供思路.