目的:了解患者对乡镇卫生院的满意度,并分析其主要影响因素,为提高乡镇卫生院服务水平、推进基层卫生事业发展提供参考依据.方法:采用分层抽样的方法,抽取连云港市2个县,对其8家乡镇卫生院的120名患者进行问卷调查,并运用因子分析和Logistic回归分析筛选出主要影响因子以及社会学影响因素.结果:总体满意得分为3.36分,影响患者满意度的主要因子依次为服务质量、服务环境及收费、服务效率；影响患者满意度的社会学因素依次为年龄、文化程度和家庭年收入.结论:乡镇卫生院必须从提高服务质量、改善服务环境、提升服务效率等方面加强自身建设,提高患者满意度.%Objective: To investigate the patient satisfaction of the rural township hospitals and to analyze the main affecting factors, thereby, to provide some reference about improving the quality of township health service and developing the primary health service. Methods: Stratified sampling was selected, total 120 medical staff in 8 rural township hospitals of 2 countries were extracted from Lian Yun-gang province, the questionnaire survey was carried out in their health workers, Factor analysis and Logistic regression analysis were used to find the main affecting factors. Results: The general degree of satisfaction is 3.36, the main factors affecting the satisfaction are quality of service, service environment and price, efficiency, the main sociological affecting factors are age, education and annual household income. Conclusion: The rural township hospitals should enhance the content building to increase the satisfaction by improving the quality of service, strengthening ths service environment, providing better efficiency and so on.
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