提高儿科门诊护理服务质量的体会

摘要

Along with the change of medical model, the development of modern nursing, nursing function from simple care to care, prevention, rehabilitation and health care, comprehensive care. The nurse functions in expanding health education has become an important content of nursing work. In our hospital in recent years, the use of science nursing program, car y out ef ective health education in nursing in the outpatient department of Pediatrics, the children and their families in the diagnosis and treatment, nursing process, master the related disease prevention knowledge, change the poor health habits, enhance self health care consciousness. In the implementation process, improve the quality of nursing staf , improve the service at itude, so as to improve the quality of nursing in outpatient department of pediatrics.%随着医学模式的转变，现代护理学的发展，护理的功能已从单纯的护理转向护理、预防、康复和保健等综合性护理。护士的职能在扩大，健康教育已经成为护理工作的一项重要内容。我院近年来，使用科学的护理程序，在儿科门诊开展有效的护理健康教育，使患儿及家属在就诊及治疗、护理过程中掌握相关疾病的防治知识，改变不良的卫生习惯，提高了自我保健意识。在实施过程中，提高了护理人员的自身素质，改善了服务态度，从而提高了儿科门诊护理服务质量。