控制,吸收能力与知识转移——基于离岸IT服务外包业的实证研究

摘要

Control,as a kind of goal-oriented regulation process,has a potential impact on knowledge transfer.However,there exists little empirical researches concerning the different impacts of different control modes and absorptive capabilities on explicit and tacit knowledge transfer and the contributions of these two kinds of knowledge transfer to performance.Based on a survey on offshore IT outsourcing,this paper reveals that formal control plays a more important role in knowledge transfer,especially explicit knowledge transfer,than informal control.Moreover,tackit knowledge transfer relys more heavily on absorptive capabilites,and explicit knowledge transfer contributes significantly to tacit knowledge transfer.Lastly,compared with the significant impact of formal control,the contribution of knowledge transfer to offshore IT outsourcing performance is not significant.%离岸IT服务外包是一个知识密集过程,从海外客户到国内供应商的有效知识转移是成功的关键。然而,针对客户的不同控制模式和供应商的吸收能力对显性和隐性知识转移的不同影响,以及这两种知识转移对绩效影响的实证研究还极其有限。本文基于一项问卷调查,发现客户的正式控制对显性知识转移的影响比非正式控制的作用更强。隐性知识转移比显性知识转移更依赖于供应商的吸收能力,显性知识转移对隐性知识转移有积极促进作用。研究还显示,正式控制对离岸IT服务外包绩效有直接影响,但知识转移对外包绩效的影响并不显著。