三级甲等医院低年资护士情绪智力及冲突处理型态对工作倦怠的影响研究

摘要

Objective To investigate the influence of emotional intelligence,mode of conflict processing on the job burnout of junior nurses in 3A-level hospitals.Methods A total of 350 junior nurses working less than 2 years were recruited and surveyed with the Wong and Law Emotional Intelligence Scale (WLEIS),the Rahim Organizational Conflict Inventory-Ⅱ (ROCI-Ⅱ) and Maslach Burnout Inventory-Human Services Survey (MBI-HSS).Results The total score of emotional intelligence,the mode of conflict processing and job burnout were (15.70 ± 1.60),(15.34 ± 1.72),(65.15 ± 10.57),respectively.The job burnout was influenced by the ability of emotional self-regulation,the competence of using emotion,compromise,escape and integration (P ＜ 0.01 or P＜0.05).Conclusion The improvement of emotional intelligence and conflict processing skills of junior nurses may be beneficial for reducing their job burnout.%目的 调查三级甲等医院低年资护士情绪智力、冲突处理型态对工作倦怠的影响.方法 采用情绪智力量表、冲突处理型态量表Ⅱ和工作倦怠-服务行业调查量表对350名入职2年内的低年资护士进行调查.结果 低年资护士情绪智力总分为(15.70±1.60)分,冲突处理型态总分为(15.34±1.72)分,工作倦怠总分为(65.15±10.57)分.自我情绪调节能力、运用情绪能力、妥协、逃避、整合对工作倦怠有影响(P＜0.01或P＜0.05).结论 提升新护士情绪智力和冲突处理技巧有助于降低其工作倦怠感.