工作压力及应对方式对临床护士工作绩效的影响

摘要

Objective:To investigate the relationships between working pressure,coping style and job performance of clinical nurses. Methods:Six hundred nurses were investigated using the general information questionnaire,nurse working pressure scale,simple coping style scale and job performance scale, and the correlation analysis and regression analysis of which was performed. Results:The differences of the working pressure in different marital status,department and monthly income were statistically significant(P<0. 05 to P<0. 01). The working pressure was significantly negative correlation with the job performance(P<0. 01). The working pressure was negatively correlated with the positive coping style,and significantly positive correlation with the negative coping style(P<0. 01). The coping style played a regulating role in the relationship between working pressure and job performance. Conclusions:The working pressure of clinical nurses is at a moderate level, which can directly affect the job performance, and also indirectly affect the job performance through coping style. The nursing administrators can improve the work performance by alleviating the working pressure of nurses and encouraging nurses to adopt positive coping style.%目的:考察临床护士工作压力、应对方式和工作绩效的关系.方法:采用一般资料调查表、护士工作压力源量表、简易应对方式量表和工作绩效量表对600名护士进行施测,并进行相关分析和回归分析.结果:工作压力在婚姻状况、所在科室和月总收入上差异有统计学意义(P<0.05~P<0.01).护士工作压力和工作绩效呈显著负相关(P<0.01),工作压力与积极应对呈负相关,与消极应对呈显著正相关(P<0.01),应对方式在工作压力和工作绩效的关系中起调节作用.结论:临床护士工作压力处于中等水平,工作压力可以直接影响工作绩效,也可以通过应对方式间接影响工作绩效,护理管理者可以通过缓解护士工作压力和鼓励护士采用积极方式应对压力来提高其工作绩效.