门诊服务流程再造效果分析

摘要

门诊是集中体现医院管理水平、服务质量形象的窗口，其服务流程是否便捷、安全将直接影响患者就诊的质量、时限和对医院的满意度。本文结合我院门诊实际，对门诊实施流程再造前后的情况进行对比研究，并对存在的问题提出可行性建议，以最大限度地提高工作效率。%Outpatient service manifests hospital's management and service quality. Whether the service process is convenient and safe or not will directly affect the healthcare quality for patients, the duration of their visits and patient's satisfaction with the hospital. This paper compares outpatient service before and after process reengineering of our hospital's outpatient service, and puts forward feasible suggestions for existing problems so as to maximize work efficiency.