Business process reengineering: automation decision points in process reengineering

摘要

Business process reengineering (BPR) is a time-tested methodology for radically changing an organization's operational processes. BPR fits under the rubric of process improvement techniques as a revolutionary method, compared to other well-known methods that have a more evolutionary focus such as total quality management (TQM) or Six Sigma's define, measure, analyze, improve, and control (DMAIC) approach. Mohapatra states that the book was written for his own students and for information technology (IT) consultants. The author's students might benefit from the multiple chapters populated with bullet lists as might be presented using PowerPoint slides. There are a total of 50 references dispersed throughout the content and listed at the end of some chapters. Forty-five are web links, many of which point to Wikipedia. In a classroom setting, the book would benefit from information delivered in the classroom and explained in the lectures. This would not extend to readers outside of that context.