门诊多渠道预约挂号平台下患者满意度调查

摘要

Objective To analyze the factors associated with outpatient satisfaction under multi -channel registration platformand to find corresponding solutions.Methods 500 questionnaires were randomly issued to pa-tients who made appointment randomly with the outpatient department.The factors associated with outpatient satis-faction were analyzed by Logistic regression.Results The results of Logistic regression showed that patients’fre-quency of visit, education level and means of payment were relevant with outpatient satisfaction.Conclusion Publicity should be strengthened on patients visiting doctors for the first time or with low education level .Besides, we should expand the proportion of new types of payments such as prepayment and self -service.%目的：分析在多渠道预约挂号平台下，影响患者满意度的因素和改进措施。方法随机向门诊预约挂号就诊的患者发放调查问卷500份，采用 Logistic 回归法分析与患者满意度密切相关的评价指标。结果 Logistic 多因素回归法分析结果显示，在多渠道预约挂号平台下，对患者满意度评价有影响的因素为患者的就诊次数（P ＝0.021）、文化程度（P ＝0.013）及选择的付费方式（P ＜0.01）。结论多渠道预约挂号平台在实际操作中，应注意对初次就诊及文化程度较低的患者加大宣传指导力度，同时扩大预付费、自助缴费等多种新型缴费模式的应用比例。