关于顾客导向的高校行政服务质量管理研究

摘要

Since China＇s accession to the WTO, almost all colleges and universities are efforts to enhance their competiti- veness, The core of competitiveness is the customer, those who accept the administrative services of teachers, staff and wor- kers, students belong to its scope. Could allow them to stay in school, so as to attract better talent development services for the school is the main factor of the universities ability to have a greater potential for development.%自从中国加入WTO，几乎所有的高校都努力的提升各自的竞争力。竞争力的核心就是顾客，凡是接受行政服务的教师、职员和工友、学员都属于其范畴。能否让他们继续留在学校，从而更好的招揽所需要的人才为本校发展服务，是高校能否具有更大发展潜力的主要因素。