强化礼仪训练，培养气质型高铁客服人才

摘要

Currently the rapid development of high-speed rail around the world, the overall quality of high-speed rail society's increasing emphasis on customer service, passenger service on the professional image of a higher requirement, this paper focuses on the methods through strengthening etiquette training by six aspects as morality, professional attitude, career image, communi-cation and communication skills to train temperament type high-speed rail train customer service personnel.%目前世界各地高铁迅速发展，社会对高铁客服人员的综合素质越来越重视，对客运服务人员的职业形象提出了更高的要求，本文主要探讨通过加强礼仪训练，从道德修养、职业心态、职业形象、交际与沟通技巧等六个方面培养气质型高铁客服人才的方法。