辱虐管理对员工反生产工作行为的影响：情绪耗竭的中介作用

摘要

Through the questionnaire survey of 226 employees, the paper explores the influencing mechanism of employ⁃ees’ perception of abusive supervision on employees’ counterproductive work behavior. The results show that employees’ perception of abusive supervision has a positive impact on employees’ counterproductive work behavior, which points to both organization and interpersonal relationship. Moreover,emotional exhaustion has a partial mediating role in the relation⁃ship between employees’ perception of abusive supervision and employees’ counterproductive work behavior. That means the higher the degree of employees’ perception of abusive supervision, the higher the level of employees’ emotional ex⁃haustion,and the more prone to employees’ counterproductive work behavior. At last,the paper discusses the theoretical significances,practical implications and limitations of the study.%文章通过对226名员工的问卷调查，探讨了辱虐管理对员工反生产工作行为的影响机制。研究结果发现，辱虐管理会正向影响指向组织的反生产工作行为和指向人际的反生产工作行为，而且，情绪耗竭在辱虐管理与指向组织的反生产工作行为和指向人际的反生产工作行为之间起部分中介作用。即员工感知到的主管辱虐管理程度越强，员工情绪耗竭水平也越高，从而越容易出现反生产工作行为。文章最后探讨了研究的理论和实践意义以及研究不足。