改善服务流程在提高病房床位使用率中的应用

摘要

目的：评价改善服务流程在提高病房床位使用率中的应用效果。方法：2013年10月至2014年3月，改善乳腺肿瘤内科病房床位预约及入出院工作流程、床位管理流程，比较改善服务流程前、后的床位使用率和患者对床位安排的满意度。结果：病房床位使用率从改善服务流程前的88.4%提升至改善服务流程后的104.3%，住院患者对床位安排的满意率从改善服务流程前的67.0％提升到改善后的88.3％，差异均有统计学意义。结论：改善服务流程可提高病房床位的使用率和患者对床位安排的满意率。%Objective:To explore the influence on bed occupancy from improving quality of care procedure. Method:Compare the bed occupancy rate and patients satisfaction before and after with improving of bed reservation, admission and discharge managements procedure in breast oncology floor from October 2013 to March 2014. Result:Bed occupancy rate increased from 88.4%to 104.3%with the improving of quality of care procedure. Patient satisfaction rate increased from 67.0%to 88.3%. Conclusion:Improving quality of care procedure can improve the bed occupancy rate and patient satisfaction rate.